Adelaide Chauffeur Service FAQs

LORQEN is based in Adelaide. We cover Adelaide and the metropolitan area, Adelaide Airport, Outer Harbor and our featured wine regions: Barossa Valley, McLaren Vale, Adelaide Hills and Clare Valley. We also provide pre-booked regional transfers to and from Adelaide, and interstate journeys from Adelaide. Outside Adelaide and the wine regions, we do not provide local trips within or between regional towns.

No. Gratuities are never expected and never added. If you would like to recognise your chauffeur, that is entirely your call.

Water is always fine. Other food or drink requires prior written approval. We do not currently supply, serve or provide alcohol as part of any service, including wine tours; our role is limited to the transport.

No. LORQEN is a pre-booked chauffeur service operating through a combination of core vehicles and selected chauffeur and transport partners. Each booking is reviewed and confirmed in advance with written pricing.

No. LORQEN operates core vehicles and also works with carefully selected chauffeur and transport partners when additional vehicles or capacity are required.

Vehicles allocated to LORQEN bookings must meet the applicable registration and insurance requirements, and chauffeurs must hold the relevant driver accreditation.

Online enquiries can be submitted 24/7. Chauffeur services are provided by prior booking, subject to availability.

Contact LORQEN as soon as possible with your booking details and a description of the item, and we will assist with retrieval where possible.

Contact LORQEN directly by phone or email. We would rather know about a concern so we can review the booking properly.

Yes. Where valid flight details are provided, airport pickups are monitored against live flight data and pickup arrangements are coordinated accordingly.

Where valid flight details are provided, your flight is monitored against live data and pickup arrangements are coordinated accordingly. For an unusually long delay or material change, LORQEN may contact you to confirm the arrangement.

Where live flight data shows an earlier arrival, this is taken into account when coordinating your pickup, subject to chauffeur availability.

Please contact LORQEN as soon as you are aware of the cancellation, and we will discuss rescheduling according to the circumstances and your booking terms.

For meet-and-greet bookings, inside the terminal, in the arrivals hall, with a name card. Your written confirmation will state the exact pickup arrangement for your booking.

Meet and greet is provided where it forms part of your confirmed booking. Your written confirmation will state the pickup arrangement.

Chauffeur details are generally provided closer to the service once the allocation is finalised.

For airport arrivals, complimentary waiting time is calculated from the tracked actual landing time where a valid flight number has been provided: 30 minutes for domestic arrivals and 60 minutes for international arrivals. Additional waiting time may be charged in 15-minute blocks at the rate applicable to your booked vehicle. See our Booking Terms & Conditions for full details.

We recommend booking as early as possible, particularly for weddings, wine tours, larger groups, weekends and peak periods. Same-day and short-notice requests are welcome, subject to suitable chauffeur and vehicle availability.

Your fare is confirmed in writing before you travel. There is no meter or surge pricing. The agreed fare remains fixed for the confirmed booking unless you request a change, additional waiting, extra stops or other additional services.

Not automatically. A booking is confirmed only once we issue a written Booking Confirmation and the required deposit or full payment has been received. An invoice or quote alone does not confirm your booking. Chauffeur details are provided closer to your service.

Yes. Changes can be requested subject to availability. A change affecting the timing, route, vehicle, duration or other service requirements may affect the price or be subject to the applicable cancellation and amendment terms.

Payment and confirmation requirements are set out with your quote and vary by service. Details are always confirmed with you before you book.

Payment arrangements are confirmed with your booking. Card payment is available, and approved corporate accounts may receive consolidated or monthly invoicing where this forms part of their account arrangement.

Yes. Provide the passenger's name and mobile number so those details can be used where needed to deliver the booking. Correspondence and invoicing can remain with the person arranging the journey.

Yes, subject to chauffeur and vehicle availability. Contact LORQEN directly if your journey is urgent.

Yes. Tell LORQEN all the journeys you need when you enquire, and we will review and quote them together.

Yes. LORQEN can provide the appropriate tax invoice or payment receipt for your booking.

There are no undisclosed charges built into your confirmed fare. Additional charges may apply where the booking changes or where waiting time, extra stops, overtime, parking, tolls, cleaning, damage, child restraints or other additional costs apply under your quote, Booking Confirmation or Terms & Conditions.

More than 48 hours' notice: generally no cancellation fee. 24 to 48 hours: up to 50%. 12 to 24 hours: up to 75%. Less than 12 hours, or a no-show: up to 100%. Weddings and special-event bookings have different, longer-lead cancellation tiers. See our Booking Terms & Conditions for the full wedding and special-event cancellation schedule.

Not automatically. Any applicable toll, parking or airport access fee may be included in your quote or charged separately, and will always be disclosed to you before your booking is confirmed.

Four to five on a full day is the comfortable number, enough to see real variety without the tastings blurring together. Half days suit two or three.

Private Wine Tours suit couples and smaller private groups, bringing their own itinerary for LORQEN to follow or asking us to help shape the route. Group Wine Tour | Transport Only is for larger private parties travelling together on their own planned winery itinerary. Tastings, meals and venue charges are not included unless specifically stated in your written quotation.

Yes. Luggage space varies by vehicle, so let LORQEN know roughly how much you expect to bring back. For larger purchases, let us know in advance so we can consider luggage space when arranging the vehicle.

The Barossa is well suited to a full day. McLaren Vale works for a half or full day and pairs well with the coast. The Adelaide Hills suits a shorter day, while Clare Valley is a longer trip and particularly well known for Riesling. If you would like help choosing, tell LORQEN what you enjoy and we can offer suggestions on request.

No. Many guests already have their own itinerary and LORQEN is happy to follow it. If you would like help shaping the day, we can assist with route ideas or venue suggestions on request.

Only where you ask us to. Unless specifically included in your written quotation, arranging and paying for winery reservations, tasting fees, meals and admission charges is your responsibility. If you would like assistance, LORQEN can help with these reservations on your behalf where requested and subject to venue availability.

No, unless specifically stated in your written quotation. Wine tastings, meals, venue fees and purchases are generally paid separately by you.

Yes, depending on the regions and the length of your booking. Tell LORQEN your proposed route and we will let you know whether the day is practical.

Chauffeur-driven transport for a larger private party travelling together, following your planned winery itinerary in a suitable vehicle or combination of vehicles, subject to availability. This is a transport service. Planning assistance can be provided on request where practical. Tastings, meals and venue charges remain separate unless specifically included in your quotation.

Yes. Corporate account arrangements are available for approved business clients and can include nominated bookers, consolidated invoicing and tailored reporting depending on the account requirements.

Yes, once an account is set up, nominated bookers can be arranged as part of your account requirements.

Where agreed as part of the account arrangement, consolidated or monthly invoicing can be provided on the terms confirmed when your account is set up.

Corporate account arrangements are assessed individually based on your expected booking requirements.

Yes. LORQEN can coordinate multiple passengers and suitable vehicles for corporate movements, subject to availability.

Yes. Corporate bookings can include airport transfers, executive and client transfers, roadshows and other pre-arranged transport.

Yes. Planned stops are priced into your quote. Unplanned additional stops can usually be accommodated where time and the booking schedule allow. Any additional charge will be confirmed with you where applicable.

Usually, subject to your chauffeur's schedule and availability. A material change in distance or time may result in a revised fare.

Please contact LORQEN as soon as possible. Your chauffeur will wait where reasonably possible, subject to the booking schedule. Any additional waiting charge will be confirmed according to your booking terms.

A complimentary waiting period of 15 minutes applies to non-airport bookings. After that, waiting time is charged in 15-minute blocks at the rate applicable to your booked vehicle. See our Booking Terms & Conditions for full details.

Where the chauffeur and vehicle remain available, yes. Additional time is subject to availability and may incur an additional charge.

Yes. Hourly hire is available by prior arrangement. Tell LORQEN approximately how long you require the vehicle and any itinerary details you already have.

You can provide the pickup point, expected duration and general requirements initially, and add further detail closer to the day.

Yes. Tell LORQEN who you prefer and we will try to arrange them, subject to availability.

Yes. LORQEN can arrange pre-booked regional transfers for executives, staff, project teams, site visits, meetings and multi-stop business travel. The route, timing, passenger numbers and vehicle requirements are reviewed before the journey is quoted and confirmed, subject to availability.

Pre-booked transfers can be arranged between Adelaide and destinations including Port Augusta, Whyalla, Port Pirie, the Flinders Ranges, Victor Harbor, Cape Jervis, the Riverland, Naracoorte, Mount Gambier and other regional locations. Every regional journey starts or finishes in Adelaide and is individually quoted, subject to suitable chauffeur and vehicle availability.

Yes, when your journey is to Adelaide. Outside our featured wine regions, we do not provide local transport within regional towns. Your quote includes the chauffeur's travel to your pickup location.

You can request a preferred vehicle or vehicle class. Where a specific vehicle is unavailable, LORQEN may provide a substitute vehicle of similar or better standard where reasonably practicable, which will be confirmed with your booking.

Tell LORQEN what you are carrying when you book and the vehicle will be matched to it.

Yes. A child seat is $35 and a booster seat is $20. You are welcome to bring your own compliant restraint at no charge. Let LORQEN know the child's age when you book so the correct seat is arranged.

Not all of them. Contact LORQEN with your requirements before booking.

Capacity depends on the vehicle and booking requirements. Tell LORQEN your group size when you enquire and we will arrange a suitable vehicle, or combination of vehicles, subject to availability.

Selected People Mover and Mercedes-Benz V-Class vehicles can carry up to 7 passengers. For the most comfortable setup, we generally recommend up to 6 passengers, particularly when travelling with luggage. If you are travelling with 7 passengers, please let us know your luggage requirements when booking so we can confirm the most suitable vehicle. The exact vehicle is confirmed with your booking.

No. Website images represent the vehicle class or examples that may be available. Specific models are subject to availability and may be substituted with a vehicle of similar or better standard where reasonably practicable.

Tell LORQEN before booking. A larger vehicle or different arrangement may be required, which may affect the fare.

Yes. You are welcome to provide your own suitable child restraint. Please tell LORQEN when booking so the vehicle arrangement takes this into account.

Assistance animals, including guide dogs and hearing dogs, are always welcome at no additional charge. Other pets are not permitted without our prior written consent. Please tell LORQEN in advance so we can confirm what can be arranged.

No. Smoking and vaping are not permitted in vehicles used for LORQEN bookings.

A statutory soiling fee currently set at $88 may apply if a vehicle requires cleaning due to a passenger's conduct. Where actual, documented costs exceed this amount, you may be responsible for the additional reasonable cost, with the statutory fee credited against it. Full conditions are set out in our Terms & Conditions.

Yes, when travelling with a parent, guardian or other responsible adult. LORQEN does not accept school-formal transport bookings or bookings for an unaccompanied passenger under 18. Any booking involving a minor must be arranged by an adult.